Terms of service

Terms & Conditions — Water Law

Last Updated: 21 October 2026

Welcome to Water Law. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Orders & Order Confirmation

Once an order is placed on Water Law, the customer is responsible for ensuring that all order details are correct, including the selected product, size, quantity, shipping address, and contact information.

Water Law reserves the right to cancel an order in cases of suspected fraud, incorrect pricing, product unavailability, or other exceptional circumstances. If we cancel a confirmed order after payment, any applicable refund will be processed accordingly.

2. Product Sizes — Please Select Carefully

Customers must carefully check the product dimensions and size options before placing an order.

Please review the available sizes and dimensions listed on the product page before purchasing.
Ensure that the selected frame or poster size fits your intended wall space.
Incorrect size selection by the customer is not eligible for replacement or refund, unless otherwise required by applicable law.
Please contact our support team before ordering if you need clarification regarding product dimensions.

Water Law is not responsible for dissatisfaction resulting from selecting the wrong size when the product supplied matches the customer's order.

3. Order Cancellation Policy

No cancellation is allowed once an order has been dispatched.

Before dispatch, cancellation requests may be considered depending on the order's processing and fulfilment status. Please contact our support team as soon as possible if you need assistance.

Once the order has been handed over to the courier or marked as dispatched, it cannot be cancelled. Customers cannot request cancellation simply because they changed their mind, selected the wrong size, or no longer require the product.

This policy does not limit any rights available to customers under applicable law.

4. Damaged or Incorrect Products — Replacement Policy

At Water Law, we aim to deliver products in good condition and as ordered. If your product arrives damaged or you receive an incorrect product, you may request a replacement under the following conditions:

Eligible cases: Products that arrive physically damaged or products that are different from the item ordered.
Reporting deadline: Contact us within 5 days of delivery.
Video proof is mandatory: Provide a clear, continuous, unedited video showing the package, shipping label where available, the unboxing process, and the damage or incorrect product.
Supporting photos: We may also request clear photographs of the packaging and affected product to assess your claim.
Verification: All replacement requests are subject to review and verification by our support team.
Replacement: Once the claim is approved, we will arrange a replacement for the eligible damaged or incorrect product, subject to availability and applicable law.

Please retain the original packaging and the product until your claim has been reviewed.

Requests submitted after the 5-day reporting window may not qualify under our standard replacement policy, except where a longer period or other remedy is required by applicable law.

5. Non-Eligible Replacement Requests

Our standard replacement policy does not cover:

Incorrect size selected by the customer.
Change of mind or personal preference.
Products that match the order but do not suit the customer's room, wall, or interior decor.
Damage caused by improper handling, installation, or use after delivery.
Claims without the required video proof, unless an exception is required by applicable law.

These exclusions do not apply where the product is defective, not as described, or where applicable law provides a customer with additional rights.

6. How to Request a Replacement

To report a damaged or incorrect product, email us at:

waterlawbusiness@gmail.com

Please include the following information:

Your order number.
Your full name and contact details.
A brief description of the issue.
Clear, continuous, unedited video proof of the package and product.
Photographs of the damage or incorrect item, if available.

Please submit your request within 5 days of delivery. Our support team will review the details and contact you regarding the next steps.

Do not return a product unless our support team has provided return instructions.

7. Shipping & Delivery

Delivery timelines are estimates and may vary due to courier operations, weather, public holidays, logistical delays, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address and reachable contact details. Water Law cannot guarantee delivery timelines where delays arise outside our reasonable control.

If your shipment arrives damaged or contains an incorrect item, please follow the replacement procedure described above.

8. Product Images & Descriptions

We make reasonable efforts to display products and their details accurately. However, minor differences in colour or appearance may occur because of screen settings, lighting, photography, or manufacturing variations.

Customers should review product descriptions, dimensions, and images carefully before placing an order.

9. Pricing & Payments

All prices and applicable charges will be displayed during checkout. Customers are responsible for reviewing the final order total before completing payment.

Water Law reserves the right to correct genuine pricing or listing errors and to address affected orders in accordance with applicable law.

10. Intellectual Property

All original branding, website content, graphics, text, and design elements created by Water Law remain the property of their respective owners unless otherwise stated.

Any third-party characters, brands, or other intellectual property featured in artwork remain the property of their respective rights holders. Nothing in these Terms transfers ownership of third-party intellectual property to Water Law or its customers.

11. Limitation of Liability

To the extent permitted by applicable law, Water Law shall not be responsible for indirect or consequential losses arising from the use of the website or delays outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

12. Privacy

Personal information collected during ordering, payment, shipping, and customer support will be handled in accordance with our Privacy Policy and applicable data protection laws.

13. Changes to These Terms

Water Law may update these Terms & Conditions from time to time. Updates will be published on this page, with the revised date indicated above. The updated terms will apply as permitted by applicable law.